Overview

Metroplex Mobile Chiropractic ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us. We comply with the Health Insurance Portability and Accountability Act (HIPAA) and applicable federal and Texas state privacy laws.

What This Website Collects

This website collects only the following information:

  • Contact form submissions: Name, email address, phone number (optional), and your message. This information is used solely to respond to your inquiry.
  • Server logs: Standard web server logs may record your IP address, browser type, and pages visited for security and performance purposes. IP addresses are hashed (anonymized) in our systems.
  • Session data: Temporary browser session data for security purposes (CSRF protection). No personal information is stored in sessions.

What This Website Does NOT Collect

This website does not collect, process, or store any Protected Health Information (PHI) as defined by HIPAA. This includes:

  • Medical history, diagnoses, or treatment records
  • Insurance information
  • Social Security numbers
  • Payment card numbers

All clinical records and appointment information are managed through Jane App (jane.app), a HIPAA-compliant practice management platform governed by its own Privacy Policy and Business Associate Agreement (BAA).

How We Use Your Information

Information submitted through the contact form is used exclusively to:

  • Respond to your inquiry
  • Schedule or discuss an appointment
  • Answer questions about our services

We do not sell, rent, share, or disclose your information to third parties except as required by law.

Email Communications

If you provide your email address, we may send you a confirmation of your inquiry. We use PostMark (postmarkapp.com) to send transactional emails. We do not send unsolicited marketing emails. All email communications comply with CAN-SPAM.

Cookies

This website uses a minimal session cookie for security (CSRF protection) only. This cookie is temporary and does not track you across websites. We do not use advertising cookies, third-party analytics cookies, or tracking pixels.

Data Security

We implement industry-standard security measures including:

  • HTTPS/TLS encryption for all data transmission
  • HTTP Strict Transport Security (HSTS)
  • Content Security Policy (CSP) headers
  • IP address anonymization (SHA-256 hashing)
  • Secure server-side session management
  • Regular security updates to server software

HIPAA Notice

As a chiropractic practice, we are a HIPAA-covered entity. Our Notice of Privacy Practices (NPP) - which governs how we handle your Protected Health Information (PHI) in the clinical setting - is provided to patients during the intake process. If you have questions about your PHI rights under HIPAA, please contact us directly.

Your Rights (Texas & Federal Law)

You have the right to:

  • Know what information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information we've collected via this website
  • Opt out of any email communications

To exercise these rights, contact us at info@metroplexmobilechiro.com.

Third-Party Services

This website uses the following third-party services:

  • Jane App (jane.app) - Appointment scheduling and clinical records. HIPAA-compliant with BAA.
  • PostMark (postmarkapp.com) - Transactional email delivery.
  • Google Fonts (fonts.googleapis.com) - Web typography. May log your IP per Google's Privacy Policy.
  • Microsoft Azure - Web hosting infrastructure. See Microsoft's Privacy Statement.

Children's Privacy

This website is not directed at children under 13. We do not knowingly collect personal information from children under 13 through this website. Pediatric chiropractic services are provided with parent/guardian consent in a clinical context governed by HIPAA.

Changes to This Policy

We may update this Privacy Policy periodically. The "last updated" date at the top of this page reflects the most recent revision. Continued use of this website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Metroplex Mobile Chiropractic
Based in Frisco, TX · Serving the Dallas–Fort Worth Metroplex
(254) 258-2910
info@metroplexmobilechiro.com